从治理到实际成效：信息系统企业治理如何影响南非公共服务供给

信息系统的企业治理在南非公共部门已广泛制度化，然而其对公共服务供给的实际影响尚未得到充分研究。现有关于信息与通信技术治理的研究主要集中于治理结构、制度性约束、采购机制以及领导力的作用。本文将关注点转向信息系统治理对服务供给的后果。研究基于定性数据，通过对国家、省级与地方层面55名政府信息技术领域管理者的访谈获得。研究结果表明，信息系统治理由于实施延迟以及不均衡的制度能力，作为影响服务供给质量的间接因素发挥作用。与此同时，已实施的治理实践也可能促进服务供给的稳定性与协调。本文将信息与通信技术治理与服务供给结果相联结，为公共部门信息系统治理研究做出了贡献。

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