The Role of Artificial Intelligence in Knowledge Management: Strategic Implications and Mechanism Transformation

The adoption of artificial intelligence (AI) has affected all areas of activity in modern companies, including knowledge management systems. The aim of this article is to identify the opportunities for implementing and applying AI in the key stages of knowledge management, namely knowledge creation, storage, processing, and utilization in the development of innovations. In addition, the article proposes a mechanism for transforming knowledge management systems through the integration of AI technologies. The process of developing knowledge-based innovations is inherently multifactorial, as such innovations emerge from the functioning of the knowledge management system and the organization՚s innovation process. Moreover, organizations differ in their levels of maturity with respect to both knowledge management systems and the organization’s innovation process. For this reason, the proposed mechanism for generating knowledge-based innovations accounts for the heterogeneity of potential users and is designed to be adaptable for use by different organizations. The article demonstrates the construction of an applied mechanism for fostering knowledge-based innovations.

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