机能障碍作为常态：严格监管的公共部门内信息通信技术管理系统的持续制度侵权

公共部门的信息通信技术（ICT）管理领域通常具有复杂的管理机制体系，旨在确保问责制、合规性和有效监督。在南非，公共部门的ICT管理以“公共财政管理法”、国库法规、审计程序和企业治理准则为基础。这些规范和机制的集合决定了信息系统的管理原则与操作流程。尽管存在广泛的规范管理框架，但公共部门组织中的ICT管理系统违规行为仍在持续重现。这些违规现象在审计报告和实践专家的评估中被系统性发现，并且无论领导层如何更迭，它们往往跨越多个报告周期持续存在。本文分析了在严格监管的公共部门中，ICT管理违规行为如何固化为持久性实践的影响因素。通过对国家级、地区级和市级公共ICT部门负责人进行的55次访谈所获得的定性数据，本研究将焦点从寻找管理问题的成因，转向探究此类违规行为如何在日常组织实践中被稳固。本研究结果表明，ICT管理中的违规行为逐渐被视为一种可接受且可控的状态。其持续存在得益于形式化的审计程序、管理结构的运作，以及将ICT管理责任下放至技术部门，这使得系统能够维持运转，而无需解决根本性的管理问题。本研究将ICT管理系统中的违规行为视为社会与制度因素共同作用的结果，从而为ICT管理研究的制度性及实践导向方法发展作出贡献。即便系统远非完美，只要遵循形式正确的程序，其仍可保持运作能力，从而在存在缺陷的情况下维持常规任务的执行。既有研究表明，在严格监管的公共部门环境中，ICT管理的实施与可持续性面临显著挑战，导致ICT领域的改革虽多次推行，却未能取得预期效果。本研究结果可用于开展ICT管理的诊断性与风险导向评估，以识别现行管理机制并非旨在消除长期存在的违规行为，反而可能使其持续复现的情形。

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